• Email: [email protected] — the best way to reach us for all support requests.
• Contact form: fill in the form on our Contact Us page at https://mcug.cloud/contact.php.
• In person: speak to the organisers or volunteers at the registration desk of any MCUG event.
• Office address: 3rd Floor, ZS Avenue, Kavuri Hills, Madhapur, Hyderabad, Telangana – 500033, India.

MCUG is a volunteer-driven community. Our team monitors support requests Monday to Friday, 10:00 AM to 6:00 PM IST, excluding public holidays. We aim to respond to all queries within 2 business days. Queries about an event happening within the next 48 hours are prioritised.

• Problems registering a new account or verifying your email address.
• Resetting a forgotten password using the "Forgot Password" link on the Login page.
• Updating your profile, email address, organisation or chapter.
• Closing your account or requesting deletion of your data.

• Registering for in-person events in Hyderabad, Bengaluru, Chennai, Mumbai, Pune and Delhi.
• Joining links, reminders and time-zone questions for webinars.
• Cancelling a registration or transferring your place to a colleague.
• Requesting attendance certificates or session materials.
• Accessibility and special requirements at venues.

• Accessing the Library, Webinar Recordings and Media sections.
• Playback or download issues with recordings and presentations.

• Subscribing to or unsubscribing from our updates.
• Not receiving emails — please check your spam or promotions folder and add [email protected] to your safe senders list.

• Joining an event committee, the review panel or a local chapter team.
• Submitting a talk proposal for a meetup, webinar or the annual conference.
• Sponsorship packages (Platinum, Gold and Silver) and partnership opportunities.

• Your full name and the email address registered with MCUG.
• The event, webinar or page your query relates to.
• A clear description of the issue, including any error messages and screenshots.
• The browser and device you are using, for website or playback issues.

You may also find a quick answer on our FAQ's page.

MCUG is a peer community, not a vendor support channel. For product support, outages, billing or account issues with AWS, Azure, Google Cloud, Oracle, Salesforce, ServiceNow, SAP, Snowflake or any other provider, please contact that provider's official support. For general technical discussion and best-practice advice, we encourage you to post in the MCUG online forums or bring your questions to our next meetup, where experienced members and speakers are happy to help.

If you experience or witness behaviour at an MCUG event or online space that breaches our Code of Conduct, please report it to an organiser on site or email [email protected] with the subject "Code of Conduct". All reports are handled confidentially. For privacy or data-protection concerns, please refer to the Grievance Officer section of our Privacy Policy.

We are always looking to improve. Share your ideas about events, topics, speakers or the Website by emailing [email protected] or completing the feedback form shared after each event.